Privacy Policy

1. Overview

[Rennt, Inc.] (“Rennt,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information. By using Rennt, you agree to the collection and use of information as described here.

2. Information We Collect

Information you provide directly

• Account information: name, email address, role (landlord or tenant), company name (optional)
• Review content: ratings, written reviews, flags, lease dates, property addresses, and any other information you include in a review
• Reference requests: tenant name, previous landlord email, and associated tenancy details
• Verification documents: documents submitted for identity or tenancy verification (stored securely and accessible only to Rennt admins)
• Communications: messages you send to our support team

Information collected automatically

• Usage data: pages visited, search queries, features used, timestamps
• Device information: browser type, operating system, IP address
• Authentication data: login timestamps, session tokens

Information about third parties

When you submit a review or reference request, you may provide the name and email address of the person being reviewed. We use this information solely to group reviews under the correct profile and, where applicable, to send profile claim notifications. We do not use third-party contact information for marketing purposes.

3. How We Use Your Information

• To create and manage your account
• To display your profile and reviews to other users of the Service
• To calculate and display Trust Scores
• To send reference request emails on your behalf
• To notify individuals that a review has been submitted about them and that they may claim their profile
• To verify identity and tenancy as part of the verification program
• To respond to support requests and communications
• To detect, prevent, and address fraud, abuse, and violations of our Terms of Service
• To improve the Service through aggregated, anonymized analytics
• To send transactional emails (account confirmation, password reset, review notifications)

We do not sell your personal information. We do not use your personal information to serve third-party advertising.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:

• Public profile information: Your name, city, Trust Score, and reviews are visible to all users of the Service by design. This is the core function of the platform.
• Service providers: We use third-party vendors to operate the Service, including Supabase (database and authentication), and email delivery providers. These vendors process data on our behalf under confidentiality obligations and are not permitted to use your data for their own purposes.
• Legal requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If Rennt is acquired or merged, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your account information and reviews for as long as your account is active. If you delete your account, your personal account data is deleted within 30 days. Reviews you have submitted may remain on the Service as they form part of other users' profiles — you may request deletion of your reviews by contacting support@rennt.com.

Verification documents are retained for 12 months after submission and then permanently deleted.

6. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a portable format
• Opt-out of communications: Unsubscribe from non-transactional emails at any time via the unsubscribe link in those emails

To exercise any of these rights, contact us at support@rennt.com. We will respond within 30 days.

7. Security

We implement industry-standard security measures to protect your information, including encrypted data storage, secure authentication, and access controls that limit who within our organization can access sensitive data. Verification documents are accessible only to authorized admins.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at support@rennt.com.

8. Cookies and Tracking

We use session cookies and local storage solely to maintain your authenticated session. We do not use third-party tracking cookies or advertising pixels. We do not use analytics services that track you across other websites.

9. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it promptly.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at support@rennt.com.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes by email and update the “Last updated” date above. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact

Privacy questions or requests may be directed to:
[Rennt, Inc.]
[Address]
support@rennt.com