Review Guidelines

Only submit a review if you have a direct, personal rental relationship with the person being reviewed. This means you were their landlord, or you rented from them, during the period described. Do not submit reviews based on secondhand accounts, rumors, or someone else's experience.

Ground your review in specific, documented events rather than general impressions. “Rent was consistently paid 10+ days late” is more useful and defensible than “unreliable.” “The heating system was broken for six weeks despite three written requests” is more useful than “bad landlord.”

If you are uncertain about a fact, do not state it as fact. You may describe your experience (“I was not given notice before the landlord entered”) without making legal conclusions (“this was an illegal entry”).

Rate the full scope of the rental relationship, not just the best or worst moment. A single late payment in a two-year tenancy is different from chronic non-payment. A landlord who was slow to respond once is different from one who ignored maintenance requests throughout a lease.

Scores should reflect reality. If a tenant paid on time every month, do not rate payment reliability below 5 because of an unrelated issue — use the appropriate category for that concern.

Do not include in your review any of the following:

• Home address, phone number, or personal email address
• Financial account numbers, Social Security numbers, or government ID information
• Immigration status
• Medical or health information
• Information about minor children
• Any information that could be used to locate or identify a person in a way that creates a safety risk

Property addresses used in the context of describing a rental unit are permitted.

The following content is not permitted and will be removed:

• Defamatory statements — false statements of fact presented as true
• Harassment or threats — language intended to intimidate, humiliate, or cause harm
• Discriminatory content — reviews that reference a person's race, color, national origin, religion, sex, familial status, disability, sexual orientation, or other protected characteristics in a negative or prejudicial way
• Fabricated reviews — reviews submitted by someone with no rental relationship with the subject, or reviews submitted on behalf of another person without their consent
• Retaliatory reviews — reviews submitted in direct response to the subject's exercise of their legal rights (e.g., a review submitted immediately after a tenant files a habitability complaint)
• Coordinated reviews — multiple reviews about the same person submitted as part of a coordinated effort to manipulate their score
• Commercial content — advertising, spam, or promotional material of any kind

Rennt operates in compliance with the Fair Housing Act and all applicable state and local fair housing laws. Reviews must not contain content that facilitates or enables housing discrimination.

You may not reference the following characteristics in your review: race, color, national origin, religion, sex, familial status (including pregnancy or having children), disability, sexual orientation, gender identity, source of income, or any other characteristic protected under applicable federal, state, or local law.

Reviews should evaluate conduct relevant to the rental relationship — payment reliability, communication, property care, responsiveness to maintenance, and lease compliance. They should not reflect judgments about who a person is.

For landlords: Rennt is not a tenant screening service. You may not use review scores or profiles as the primary or sole basis for denying housing. You must comply with all fair housing laws, including reasonable accommodation obligations, independent of any information on this platform.

Violation flags (such as eviction, property damage, or harassment) represent serious documented incidents. Only flag a violation if it actually occurred during the rental period and you have direct knowledge of it. False flags are a violation of these guidelines and may result in account termination.

Rennt does not require documentation to submit a flag, but flags may be subject to review if reported, and accounts that submit demonstrably false flags may be permanently banned.

If another user has submitted a review about you, a profile may exist for you on Rennt. You can claim that profile by creating an account with the email address the reviewer used for you. Once claimed, your profile is verified and linked to your account.

If you believe a review about you violates these guidelines — for example, because it contains false statements, harassing language, prohibited personal information, or discriminatory content — you may report it using the flag icon on the review or by emailing support@rennt.com with the subject line “Review Report.”

Rennt does not adjudicate factual disputes. We will not remove a review because the subject disagrees with it. We will remove reviews that clearly violate these guidelines after investigation.

Rennt reserves the right to remove any review that violates these guidelines. Depending on severity, violations may result in a warning, temporary suspension, or permanent account termination. We are not obligated to notify you before removing content that violates these guidelines.

To report a review that you believe violates these guidelines, contact us at support@rennt.com with the subject line “Review Report” and include the profile URL and a description of the violation.